FAQ — Booking & Stay Questions | Delightful Retreats

Question 1

How do I make a booking?

Accepted Answer

You can book directly through the availability calendar on each property page. Select your dates, check the instant quote, and follow the prompts to confirm.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. Payment is processed securely at the time of booking.

Question 3

Is a deposit required?

Accepted Answer

Yes — a 30% deposit is required at the time of booking to secure your dates. The remaining balance is due 8 weeks before your arrival.

Question 4

What is your cancellation policy?

Accepted Answer

Cancellations made more than 14 days before arrival receive a full refund of the deposit. Cancellations made less than 14 days before arrival are non-refundable.

Question 5

What time is check-in and check-out?

Accepted Answer

Standard check-in is from 4pm and check-out is by 11am. Early check-in or late check-out may be available depending on the property's schedule.

Question 6

Are pets allowed?

Accepted Answer

Many of our properties are pet-friendly and are clearly marked on the listing. Pet fees range from $65–$115 depending on the property. Please declare your pet at the time of booking.

Question 7

Is there a security deposit?

Accepted Answer

Yes — a refundable security deposit is held at the time of booking and released within 5 working days of your departure, provided the property is left in good order.

A few things you might want to know...

Still have a question?